Alcatel 5620 Troubleshooting Manual page 16

Contents
8 - Troubleshooting 5620 SAM client GUI
8.1 Troubleshooting common client application problems ....................................... 8-2
Procedure 8-1 Problem: Performance is slow across the clients.................. 8-2
Procedure 8-2 Problem: Unable to print from a Solaris platform client......... 8-3
Procedure 8-3 Problem: I discovered a new router, but cannot place
Procedure 8-4 Problem: I performed an action, such as saving a
Procedure 8-5 Problem: I cannot find the backups of the router
Procedure 8-6 Problem: Cannot communicate with the 5620 SAM
Procedure 8-7 Problem: Cannot start the client, or I get an error
Procedure 8-8 Problem: Problem collecting large numbers of logged
Procedure 8-9 Problem: Cannot view alarms from a 5620 SAM on a
8.2 Troubleshooting client GUI issues ................................................................... 8-11
Procedure 8-10 Problem: The GUI keeps shutting down ........................... 8-11
Procedure 8-11 Problem: I saved a configuration on the GUI, but
Procedure 8-12 Problem: I performed a search or list function, and it
Procedure 8-13 Problem: I cannot select certain menu options or I
Procedure 8-14 Problem: I cannot see related object information for
Procedure 8-15 Problem: I cannot clear alarms using the 5620 SAM
Procedure 8-16 Problem: Received an exception that an SSL PKI
9 - Troubleshooting 5620 SAM server issues
9.1 Troubleshooting 5620 SAM server issues ......................................................... 9-2
Procedure 9-1 Problem: Cannot manage new routers or cannot
Procedure 9-2 Problem: The 5620 SAM server on a Solaris platform
Procedure 9-3 Problem: 5620 SAM server response times are slower
Procedure 9-4 Problem: Unsure of the status of my server.......................... 9-6
Procedure 9-5 Problem: All SNMP traps from 7750 SRs are arriving
Procedure 9-6 Problem: Cannot discover more than one device or a
Procedure 9-7 Problem: The 5620 SAM server starts up, and then
Procedure 9-8 Problem: Unable to receive alarms on the 5620 NM
Procedure 9-9 Problem: Communication issues between the
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it in a managed state.............................................................................. 8-4
configuration, but I cannot see any results............................................. 8-5
databases............................................................................................... 8-6
server ..................................................................................................... 8-7
message when I start the client.............................................................. 8-8
statistics records or other large queries ................................................. 8-9
5620 NM or 1354 BM ........................................................................... 8-10
cannot see the change......................................................................... 8-12
takes too long to complete ................................................................... 8-12
cannot save configurations .................................................................. 8-13
an alarm ............................................................................................... 8-13
client GUI ............................................................................................. 8-14
certificate is not trusted ........................................................................ 8-14
launch the 5620 SAM server.................................................................. 9-2
cannot be reached or does not respond ................................................ 9-4
than normal ............................................................................................ 9-5
at one 5620 SAM server, or no SNMP traps are arriving....................... 9-9
resynchronization of devices fails ........................................................ 9-11
quickly shuts down ............................................................................... 9-11
from the 5620 SAM .............................................................................. 9-11
Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005
8-1
9-1
95-5887-01-00-B