Alcatel 5620 Troubleshooting Manual page 14

Contents
2.2 Troubleshooting tools ........................................................................................ 2-3
OAM diagnostics............................................................................................ 2-3
Event log and property files ........................................................................... 2-4
Procedure 2-1 To collect troubleshooting logs and property files ................. 2-4
2.3 Workflow to troubleshoot your network using 5620 SAM .................................. 2-5
Network troubleshooting
3 - Troubleshooting network alarms
3.1 Troubleshooting using network alarms strategy ................................................ 3-2
3.2 Workflow to troubleshoot using network alarms ................................................ 3-2
3.3 Troubleshooting using network alarm procedures ............................................. 3-3
Procedure 3-1 To view and sort alarms in the dynamic alarm list ................ 3-3
Procedure 3-2 To categorize alarms by object hierarchy ............................. 3-3
Procedure 3-3 To acknowledge alarms ........................................................ 3-5
Procedure 3-4 To determine probable cause and root cause using
Procedure 3-5 To determine root cause using related objects ..................... 3-8
3.4 Sample problems............................................................................................... 3-9
Troubleshooting a VPLS equipment problem .............................................. 3-10
Procedure 3-6 To troubleshoot a VPLS equipment problem ...................... 3-10
Procedure 3-7 To clear alarms related to an equipment problem............... 3-11
Troubleshooting an underlying port state problem....................................... 3-12
Procedure 3-8 To troubleshoot an underlying port state problem............... 3-12
Procedure 3-9 To clear alarms related to an underlying port state
Troubleshooting a VPLS configuration problem .......................................... 3-17
Procedure 3-10 To troubleshoot a VPLS configuration problem ................ 3-17
Procedure 3-11 To clear a Frame Size Problem (MTU Mismatch)
3.5 Alarm description tables .................................................................................. 3-20
4 - Troubleshooting services
4.1 5620 SAM troubleshooting support for services ................................................ 4-2
OAM diagnostics for troubleshooting services............................................... 4-2
Sample network ............................................................................................. 4-2
4.2 Workflow to troubleshoot a service problem with no associated alarms ........... 4-3
4.3 Service troubleshooting menus ......................................................................... 4-5
4.4 Service troubleshooting procedures .................................................................. 4-5
Procedure 4-1 To identify if the service is part of an H-VPLS
Procedure 4-2 To verify the operational and administrative states of
Procedure 4-3 To verify the FIB configuration .............................................. 4-7
Procedure 4-4 To verify connectivity for all egress points in a service
Procedure 4-5 To measure frame transmission size on a service
xiv
alarm and affected object information .................................................... 3-6
problem ................................................................................................ 3-16
alarm .................................................................................................... 3-18
configuration........................................................................................... 4-5
service components ............................................................................... 4-6
using MAC Ping and MAC Trace ........................................................... 4-8
Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005
3-1
4-1
95-5887-01-00-B