Procedure 8-7 Problem: Cannot Start The Client, Or I Get An Error Message When I Start The Client - Alcatel 5620 Troubleshooting Manual

8 — Troubleshooting 5620 SAM client GUI
6
Procedure 8-7 Problem: Cannot start the client, or I get an error
message when I start the client
Check the following:
1
2
8-8
To check server status, perform Procedure 9-4.
•
the 5620 SAM client and server have the same software versions and patch sets
•
the login name and password of the user are correct
•
the server is up
•
the UNIX user of the 5620 SAM client has the same group permissions as the
UNIX user who installed the 5620 SAM client.
To check that the 5620 SAM client and server versions are the same:
i Check the version of the 5620 SAM client by choosing Help→About from the
5620 SAM client GUI main menu.
The About form appears displaying the version of the 5620 SAM client.
ii Check the version of the 5620 SAM server in the server shell window. The
shell can be viewed from the workstation on which the server is running.
To check that the login name and the password of the user are correct, modify the
login and password as 5620 SAM admin and have the user attempt to log in.
i Start the 5620 SAM client as 5620 SAM admin.
ii Choose Security→5620 SAM Security Manager from the 5620 SAM main
menu.
The Security Management (Edit) form appears with the General tab button
selected.
iii Click the Users tab button.
iv Configure the list filter attributes and click on the Search button.
A list of users is displayed.
v Select a user.
vi Click on the Edit button.
The User form appears.
vii Enter a new password for the User Password parameter.
viii Confirm the password for the Confirm Password parameter.
ix Click on the Apply button to save the changes.
x Have the user attempt to start a 5620 SAM client and log in.
Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005 95-5887-01-00-B