Alcatel 5620 Troubleshooting Manual page 43

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Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005 95-5887-01-00-B
The alarm cause indicates the probable cause, which can result from a problem on
a related object lower in the hierarchy, even though no alarms are reported against
it. However, the problem may be caused by the state conditions of the affected
object itself.
To view the affected object states, click on the Affected Object Info tab button, then
click on the View Affected Object button.
a If the Administrative State is Up and the Operational State is Down, there are
two possibilities:
•
The affected object is the root cause of the problem. The alarm probable
cause is the root cause. See section 3.5 for additional information about the
alarm, which may help to correct the problem. When the problem is fixed,
all correlated alarms are cleared. See section 3.4 for a sample equipment
problem.
•
The affected object is not the root cause of the problem. The alarm
probable cause does not provide the root cause of the problem. The root
cause is with a related, supporting object that is lower in the managed
object hierarchy. Perform Procedure 3-5 to review related object
information.
b If the Administrative State is Up and the Operational State is not Up or Down
but states a specific problem such as Not Ready or MTU Mismatch, this is the
root cause of the alarm. Correct the specified problem and all correlated
alarms should clear. See section 3.4 for a sample configuration problem. If
alarms still exist, perform Procedure 3-5.
3 — Troubleshooting network alarms
Figure 3-3 Alarm Info form
3-7