Alcatel 5620 Troubleshooting Manual page 195

supported types for troubleshooting, 4-2
troubleshooting, 4-3
troubleshooting workflow, 4-3
slow searching or listing, 8-12
SNMP traps
5620 SAM server, 9-9
Solaris
determining top CPU processes, 7-2
disk bottlenecks, 7-5
memory bottlenecks, 7-6
modem errors, 6-3
printing from 5620 SAM clients, 8-3
swap space, 7-8
troubleshooting, 7-2
Solaris kernel sizing
5620 SAM database, 10-5
SSL and PKI certificate
client, 8-14
server, 9-15
statistic intervals
5620 SAM server, 9-13
statistics, 8-9
rolling over too quickly, 9-13
statistics error messages 5620 SAM clients, 8-9
status checks
5620 SAM server, 9-6
support, 1-5
svc; See
service management (svc), 3-36
svt; See
service tunnel management (svt), 3-37
swap command, 7-8
swap space, 7-8
T
TAC, 1-5
TCP ports, 6-4
threads
fine-tuning server performance, 9-5
top command, 7-2
traceroute, 6-4
tracert, 6-4
traps, 9-9
Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005 95-5887-01-00-B
services (continued) — troubleshooting
troubleshooting
5620 SAM client, 8-2
5620 SAM client GUIs, 8-11
5620 SAM client to 5620 SAM server
communication, 8-7
5620 SAM database, 10-2
5620 SAM server, 9-2
5620 SAM-O server, 9-2
alarm clearing from client GUI, 8-14
alarm forwarding from 5620 SAM to 5620
NM, 9-11
alarm releated object information, 8-13
audience of this guide, 2-2
catastrophic database failure, 10-4
categories for 5620 SAM, 2-2
collecting data for support, 1-5
collecting logs and property files, 2-4
database backup files, 10-3
database backups on 5620 SAM client, 8-6
database disk space, 10-2
database performance, 10-3
discovery, 9-11
garbled text, 6-3
GUI menus, 8-13
GUI searching and listing, 8-12
guidelines, 1-4
mediation and deployment, 8-5
network, 2-2
network maintenance, 1-2
network management, 2-3
network management domain, 6-2, 6-2
network workflow, 2-5
OSS client, 8-2
poller problem alarms, 9-11
ports, 6-3
printing from 5620 SAM clients, 8-3
problem-solving model, 1-2
process, 1-2
resynchronization, 9-11
server communications, 9-4
server performance, 9-5
server shutdowns, 9-11
server status, 9-6
server to database communications, 9-12
Index
IN-5