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Manuals and User Guides for Alcatel 5620. We have
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Alcatel 5620 manual available for free PDF download: Troubleshooting Manual
Alcatel 5620 Troubleshooting Manual (198 pages)
Service Aware Manager
Brand:
Alcatel
| Category:
Server
| Size: 4.34 MB
Table of Contents
Preface
9
About this Document
9
About Related Documentation
10
Procedures with Options or Substeps
10
Conventions Used in this Guide
10
Important Information
11
Table of Contents
13
Troubleshooting Overview
19
Troubleshooting Process
21
Network Maintenance
22
Troubleshooting Problem-Solving Model
22
Establish a Performance Baseline
22
Categorize the Problem
23
Identify the Root Cause of the Problem
23
Plan Corrective Action and Resolve the Problem
24
Verify the Solution to the Problem
24
Troubleshooting Guidelines
24
Before You Call Support
25
1 Troubleshooting Process
19
2 Troubleshooting Using 5620 SAM
27
5620 SAM Troubleshooting Process
28
Troubleshooting the Network
28
Troubleshooting Network Management
29
Troubleshooting Tools
29
OAM Diagnostics
29
Event Log and Property Files
30
Procedure 2-1 to Collect Troubleshooting Logs and Property Files
30
Workflow to Troubleshoot Your Network Using 5620 SAM
31
Network Troubleshooting
35
3 Troubleshooting Network Alarms
37
Troubleshooting Using Network Alarms Strategy
38
Workflow to Troubleshoot Using Network Alarms
38
Troubleshooting Using Network Alarm Procedures
39
Procedure 3-1 to View and Sort Alarms in the Dynamic Alarm List
39
Procedure 3-2 to Categorize Alarms by Object Hierarchy
39
Procedure 3-3 to Acknowledge Alarms
41
Procedure 3-4 to Determine Probable Cause and Root Cause Using Alarm and Affected Object Information
42
Procedure 3-5 to Determine Root Cause Using Related Objects
44
Sample Problems
45
Troubleshooting a VPLS Equipment Problem
46
Procedure 3-6 to Troubleshoot a VPLS Equipment Problem
46
Procedure 3-7 to Clear Alarms Related to an Equipment Problem
47
Troubleshooting an Underlying Port State Problem
48
Procedure 3-8 to Troubleshoot an Underlying Port State Problem
48
Procedure 3-9 to Clear Alarms Related to an Underlying Port State Problem
52
Troubleshooting a VPLS Configuration Problem
53
Procedure 3-10 to Troubleshoot a VPLS Configuration Problem
53
Procedure 3-11 to Clear a Frame Size Problem (MTU Mismatch) Alarm
54
Alarm Description Tables
56
4 Troubleshooting Services
81
5620 SAM Troubleshooting Support for Services
82
OAM Diagnostics for Troubleshooting Services
82
Sample Network
82
Workflow to Troubleshoot a Service Problem with no Associated Alarms
83
Service Troubleshooting Menus
85
Service Troubleshooting Procedures
85
Procedure 4-1 to Identify if the Service Is Part of an H-VPLS Configuration
85
Procedure 4-2 to Verify the Operational and Administrative States of Service Components
86
Procedure 4-3 to Verify the FIB Configuration
87
Procedure 4-4 to Verify Connectivity for All Egress Points in a Service Using MAC Ping and MAC Trace
88
Procedure 4-5 to Measure Frame Transmission Size on a Service
92
Using MTU Ping
92
Procedure 4-6 to Verify the End-To-End Connectivity of a Service Using Circuit Ping
94
Procedure 4-7 to Verify the End-To-End Connectivity of a Service Tunnel Using Tunnel Ping
97
Procedure 4-8 to Verify End-To-End Connectivity of an MPLS LSP Using LSP Ping
99
Procedure 4-9 to Review the Route for an MPLS LSP Using LSP Trace
101
Procedure 4-10 to Review the ACL Filter
103
5 Troubleshooting Alarms Using Topology Maps
105
Network Topology Map Overview
106
Interpreting Map Status Indicators
107
Using Map Filters
107
Troubleshooting Alarms Using Topology Maps
108
Procedure 5-1 to Monitor Alarm Status on Maps
108
Procedure 5-2 to Find the Source of an Alarm Using a Map
108
Network Management Troubleshooting
111
6 Troubleshooting Network Management LAN Issues
113
Troubleshooting Network Management Domain LAN Issues
114
Procedure 6-1 Problem: All Network Management Domain Pcs and Networkstations Are Experiencing Performance Degradation
114
Procedure 6-2 Problem: Garbled Text When Connecting Using a Modem from a Solaris Platform
115
Procedure 6-3 Problem: Lost Connectivity to One or more Network Management Domain Pcs or Workstations
115
Procedure 6-4 Problem: Another Machine Can be Pinged, but some Functions Are Unavailable
116
7 Troubleshooting Solaris and Windows Platforms
119
Troubleshooting Solaris Platforms
120
Procedure 7-1 Problem: Slow Processing on a Solaris Workstation and CPU Peaks
120
Procedure 7-2 Problem: Slow Performance on a Solaris Workstation, but no Spike or Peak in the CPU
123
Procedure 7-3 Problem: There Is Excess Disk Activity on My Solaris Platform
124
Procedure 7-4 Problem: There Is Not Enough Swap Space Added or the Solaris Platform Is Disk Bound
126
Troubleshooting Windows Platforms
128
8 Troubleshooting 5620 SAM Client GUI
129
Troubleshooting Common Client Application Problems
130
Procedure 8-1 Problem: Performance Is Slow Across the Clients
130
Procedure 8-2 Problem: Unable to Print from a Solaris Platform Client
131
Procedure 8-3 Problem: I Discovered a New Router, but Cannot Place It in a Managed State
132
Procedure 8-4 Problem: I Performed an Action, such as Saving a Configuration, but I Cannot See any Results
133
Procedure 8-5 Problem: I Cannot Find the Backups of the Router Databases
134
Procedure 8-6 Problem: Cannot Communicate with the 5620 SAM Server
135
Procedure 8-7 Problem: Cannot Start the Client, or I Get an Error Message When I Start the Client
136
Procedure 8-8 Problem: Problem Collecting Large Numbers of Logged Statistics Records or Other Large Queries
137
Procedure 8-9 Problem: Cannot View Alarms from a 5620 SAM on a 5620 NM or 1354 BM
138
Troubleshooting Client GUI Issues
139
Procedure 8-10 Problem: the GUI Keeps Shutting down
139
Procedure 8-11 Problem: I Saved a Configuration on the GUI, but Cannot See the Change
140
Procedure 8-12 Problem: I Performed a Search or List Function, and It Takes too Long to Complete
140
Procedure 8-13 Problem: I Cannot Select Certain Menu Options or I Cannot Save Configurations
141
Procedure 8-14 Problem: I Cannot See Related Object Information for an Alarm
141
Procedure 8-15 Problem: I Cannot Clear Alarms Using the 5620 SAM Client GUI
142
Procedure 8-16 Problem: Received an Exception that an SSL PKI Certificate Is Not Trusted
142
9 Troubleshooting 5620 SAM Server Issues
145
Procedure 9-1 Problem: Cannot Manage New Routers or Cannot Launch the 5620 SAM Server
146
Procedure 9-2 Problem: the 5620 SAM Server on a Solaris Platform Cannot be Reached or Does Not Respond
148
Procedure 9-3 Problem: 5620 SAM Server Response Times Are Slower than Normal
149
Procedure 9-4 Problem: Unsure of the Status of My Server
150
Procedure 9-5 Problem: All SNMP Traps from 7750 Srs Are Arriving at One 5620 SAM Server, or no SNMP Traps Are Arriving
153
Procedure 9-6 Problem: Cannot Discover more than One Device or a Resynchronization of Devices Fails
155
Procedure 9-7 Problem: the 5620 SAM Server Starts Up, and then Quickly Shuts down
155
Procedure 9-8 Problem: Unable to Receive Alarms on the 5620 NM from the 5620 SAM
155
Procedure 9-9 Problem: Communication Issues between the
156
5620 SAM Server and Database
156
Procedure 9-10 Problem: Statistics Are Rolling over too Quickly
157
Procedure 9-11 Problem: Redundancy Issues for the 5620 SAM Server and Database
158
Procedure 9-12 Problem: Server Is Unresponsive after SSL Is Configured
159
10 Troubleshooting the 5620 SAM Database
161
Database Troubleshooting
162
Procedure 10-1 Problem: My Database Is Running out of Disk Space
162
Procedure 10-2 Problem: a Short Database Backup Interval Is Creating Database Performance Issues
163
Procedure 10-3 Problem: I Need to Immediately Restore a Backed-Up Database to Recover from a Catastrophic Problem
164
Procedure 10-4 Problem: the Oracle Database Is Not Performing as Expected on a Solaris Platform
165
Procedure 10-5 Problem: the Database Restore Fails with a no Backupsets Error
166
Procedure 10-6 Problem: Database Redundancy Is Not Working
167
Procedure 10-7 Problem: Unable to Verify that Oracle Database and Listener Services Have Started
167
5620 SAM Client GUI Warning Message Output
169
5620 SAM Client GUI Warning Message Overview
170
Incorrect Data Entry
170
Additional Information Required
170
Unable to Complete Requested Action
171
Commitment of Changes from a Form and Its Sub-Forms
171
Service Disruption Warning
172
Duplicate Configuration Form Conflicts
173
Responding to 5620 SAM Client GUI Warning Messages
173
Procedure 11-1 to Respond to a Warning Message
173
12 Troubleshooting with Problems Encountered Forms
175
Problems Encountered Form Overview
176
Using Problems Encountered Forms
177
Procedure 12-1 to View Additional Problem Information
177
Procedure 12-2 to Collect Problem Information for Support
177
13 Troubleshooting with the Client Activity Log
179
Activity Log Manager Form Overview
180
Using Activity Log Manager Forms
182
Procedure 13-1 to Identify the User Associated with a Network Problem
182
Procedure 13-2 to Identify the Database Activity for a User Request
183
Procedure 13-3 to Identify the Deployment Results for a User Request
183
Procedure 13-4 to Retrieve Historical User Logs
184
Technical Support
197
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