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4 — Troubleshooting services
4.1
5620 SAM troubleshooting support for services
This chapter documents how to troubleshoot VLL and VPLS service problems with
no associated alarm conditions. See chapter 3 for information on how to troubleshoot
a service with alarms.
OAM diagnostics for troubleshooting services
The 5620 SAM supports the following configurable in-band and out-of-band,
packet-based OAM tools to troubleshoot network services:
•
MTU Ping
•
Tunnel Ping
•
Circuit Ping
•
LSP Ping
•
LSP Trace
•
MAC Ping
The procedures in this chapter use some of the OAM diagnostic tools in the
workflow to troubleshoot a service. See the 5620 SAM User Guide for descriptive
information and how to enable and access the OAM diagnostics.
Sample network
Figure 4-1 shows a sample network with 3 nodes. This example is used in the
procedures that use OAM diagnostics. The configuration and results associated with
the OAM diagnostics depend on the configuration of your network.
4-2
You must run the OAM diagnostic tools in both directions to
Note —
completely test bi-directional network objects.
Alcatel 5620 Service Aware Manager, Release 2.1 R2
•
MAC Trace
•
MAC Populate
•
MAC Purge
•
VPRN Ping
•
VPRN Trace
May 2005
95-5887-01-00-B
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Table of Contents
Troubleshooting
