Procedure 8-13 Problem: I Cannot Select Certain Menu Options Or I Cannot Save Configurations; Procedure 8-14 Problem: I Cannot See Related Object Information For An Alarm - Alcatel 5620 Troubleshooting Manual

Procedure 8-13 Problem: I cannot select certain menu options or I
cannot save configurations
The 5620 SAM allows the administrator to restrict access to parts of the GUI, or restrict
the ability of a user to configure objects or save configurations. Check with your
administrator to determine your privileges.
As well, the license key must enable the appropriate software module to perform a certain
function. For example, if the 5620 SAM-P module is not installed or licensed, you cannot
use the GUI to create a service. See Procedure 9-1 for more information about viewing
license keys to determine what modules are installed.
Procedure 8-14 Problem: I cannot see related object information for
an alarm
The 5620 SAM limits the propagation of relationships related to alarms information when
the number of alarms in the database exceeds 10, 000. These relationships are used to
perform alarm correlation. Should alarm correlation be necessary, the administrator can
increase the alarm count. The alarm count should not be increased if GUI performance
is affected by the number of outstanding alarms. Reduce the number of outstanding
alarms by logging alarms whenever possible.
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Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005 95-5887-01-00-B
Go to the install directory/nms/config directory or folder on the server and locate the
nms-server.xml file.
Open the nms-server.xml key file using a text editor.
Search for the <faultManager maxAlarmCount="XXX"> tag.
Modify the value, as required.
Save the changes and close the file.
From the install directory/nms/bin directory or folder on the server machine, run the
following
nmsserver read_config ↵
This reconfigures the maximum alarm count on the server.
8 — Troubleshooting 5620 SAM client GUI
8-13