Event Log And Property Files; Procedure 2-1 To Collect Troubleshooting Logs And Property Files - Alcatel 5620 Troubleshooting Manual

2 — Troubleshooting using 5620 SAM

Event log and property files

You can use log and property files to help troubleshoot your network.
The number of log files generated can use large amounts of disk space if systems run
for long periods with significant activity. Ensure that the contents of the various log
directories are backed up on a regular basis. See the 5620 SAM Routine Maintenance
Procedures Guide for more information about how to perform routine maintenance
on your network.

Procedure 2-1 To collect troubleshooting logs and property files

1
2
2-4
The event log and property files can be overwritten or
Note —
removed when you reboot a PC or workstation running 5620 SAM
software.
Collect the following files for problems during 5620 SAM installation:
•
stderr and stdout data on the console
•
log files from the tmp directory with the title 5620nameofapplication.txt and from
the install_directory with the title 5620nameofapplication.txt
Collect the following files before you reboot or restart 5620 SAM software during
troubleshooting:
a To troubleshoot the 5620 SAM database, collect the dbconfig.properties file
from the install directory/config directory or folder.
b To troubleshoot the 5620 SAM or 5620 SAM-O server, collect the
nms-server.xml file from the install directory/nms/config directory or folder.
c To troubleshoot the 5620 SAM client, collect the nms-client.xml file from the
install directory/nms/config directory or folder.
d To troubleshoot a 5620 SAM installation problem, collect the installation logs
from the install directory and locate for the 5620_SAM.install.data.txt files.
e Collect server and client logs, for example, the EmsServerLog, from the install
directory/nms/log directory or folder. After logs reach a certain size, usually 4
Mbytes, the data is put in an old log file and a new log file is started. There may
be many log files in the directory or folder, depending on how long the
5620 SAM software has been running.
Note — Log files are generally overwritten when systems are restarted.
Also, applications that run for long periods can generate multiple log files.
Verify that there is sufficient disk space to store the log files. Most log files
are stored in the install_directory/version/nms/log directory or folder.
Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005 95-5887-01-00-B