Alcatel 5620 Troubleshooting Manual page 33

Problem
Problem: The GUI keeps shutting down
Problem: I saved a configuration on the GUI, but cannot see the change
Problem: I performed a search or list function, and it takes too long to complete
Problem: I cannot select certain menu options or I cannot save configurations
Problem: I cannot see related object information for an alarm
Problem: I cannot clear alarms using the 5620 SAM client GUI
Problem: Received an exception that an SSL PKI certificate is not trusted
Troubleshooting 5620 SAM server issues
Problem: Cannot manage new routers or cannot launch the 5620 SAM server
Problem: The 5620 SAM server on a Solaris platform cannot be reached or does
not respond
Problem: 5620 SAM server response times are slower than normal
Problem: Unsure of the status of my server
Problem: All SNMP traps from 7750 SRs are arriving at one 5620 SAM server, or
no SNMP traps are arriving
Problem: Cannot discover more than one device or a resynchronization of devices
fails
Problem: The 5620 SAM server starts up, and then quickly shuts down
Problem: Unable to receive alarms on the 5620 NM from the 5620 SAM
Problem: Communication issues between the 5620 SAM server and database
Problem: Statistics are rolling over too quickly
Problem: Redundancy issues for the 5620 SAM server and database
Problem: server is unresponsive after SSL is configured
Troubleshooting the 5620 SAM database
Problem: My database is running out of disk space
Problem: A short database backup interval is creating database performance
issues
Problem: I need to immediately restore a backed-up database to recover from a
catastrophic problem
Problem: The Oracle database is not performing as expected on a Solaris platform
Problem: The database restore fails with a no backupsets error
Problem: database redundancy is not working
Problem: unable to verify that Oracle database and Listener services have started
Troubleshoot using the GUI warning messages
To respond to a warning message
Troubleshoot with Problem Encountered forms
To view additional problem information
To collect problem information for support
Troubleshoot with the client activity log
(2 of 3)
Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005 95-5887-01-00-B
2 — Troubleshooting using 5620 SAM
Solution
Procedure 8-10
Procedure 8-11
Procedure 8-12
Procedure 8-13
Procedure 8-14
Procedure 8-15
Procedure 8-16
Procedure 9-1
Procedure 9-2
Procedure 9-3
Procedure 9-4
Procedure 9-5
Procedure 9-6
Procedure 9-7
Procedure 9-8
Procedure 9-9
Procedure 9-10
Procedure 9-11
Procedure 9-12
Procedure 10-1
Procedure 10-2
Procedure 10-3
Procedure 10-4
Procedure 10-5
Procedure 10-6
Procedure 10-7
Procedure 11-1
Procedure 12-1
Procedure 12-2
2-7