Procedure 3-7 To Clear Alarms Related To An Equipment Problem - Alcatel 5620 Troubleshooting Manual

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Procedure 3-7 To clear alarms related to an equipment problem

This procedure describes how to clear the 22 alarms from the sample problem in this
section. The troubleshooting process determined that two physical ports in LAG 2 at Site
10.1.200.52. are operationally down.
Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005 95-5887-01-00-B
View alarm information for the affected object. Double-click on the alarm in the list
to view the information in the Alarm Info form.
Review the information about the alarm. In this example,
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The Equipment Down alarm is a Physical Port alarm in the Equipment domain.
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The device at Site ID 10.1.200.52. raised the alarm on object Port 1/1/2.
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The alarm cause is inoperable equipment.
Check the port states. Click on the Affected Object Info tab button, then click on the
View Affected Object button to view state and other information about the object in
the alarm.
In this case, the Administrative State is Up and the Operational State is Down, which
results in an alarm. The Operational state cannot be modified manually.
The root cause is indicated by the probable cause of alarm on the affected object:
physical Port 1/1/2 at site ID 10.1.200.52 is inoperable.
The dynamic alarm list also indicates that a second port on site 10.1.200.52, Port
1/1/3, is down. This port forms LAG 2 with port 1/1/2 and LAG 2 is down.
For equipment alarms, use the navigation tree view to identify the extent of the
problem. Locate ports 1/1/2 and 1/1/3 under the Shelf object that supports LAG 2 at
Site 10.1.200.52. The state for each port is operationally down. The tree view
displays the propagated alarms on objects up to the Router level as shown in Figure
3-7.
Figure 3-7 Equipment down and propagated alarms in navigation tree
A related LAG, LAG 1, is down but the alarms on LAG 2 ports were detected first.
3 — Troubleshooting network alarms
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