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10 — Troubleshooting the 5620 SAM database
10-8
i
Choose Start→Settings→Control Panel→Administrative
Tools→Services.
ii
Scroll the list of services and verify that the
Oracleoracle_homeTNSListener, for example, OracleTNSListener, and
OracleServicename_of_db services, for example, OracleServicesamdb,
show a status of started and that the startup type is Automatic.
If the service has not started, right-click on the service name from the
services list and choose Start from the contextual menu. If the startup
type is set to Manual instead of Automatic, right-click on the service name
in the services list and choose Properties from the contextual menu. Set
the Startup type to Automatic.
b
On Solaris platforms:
i
For the Listener, type:
ps -ef|grep tnslsnr ↵
One entry should be shown for the Listener.
ii
For the database, type:
ps -ef|grep ora ↵
There should be multiple Oracle instances listed.
Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005
95-5887-01-00-B
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Table of Contents
Troubleshooting
