Alcatel 5620 Troubleshooting Manual page 178

12 — Troubleshooting with Problems Encountered forms
1
2
3
4
5
6
12-4
Review the problem information in the Problems Encountered form, as described in
Procedure 12-1.
Record the actions performed up to the point when the Problems Encountered form
appeared. For example, if you were trying to create a VLL service, record the details
about the service that you were trying to create.
Record the appropriate problem information, as described in section 1.3.
Collect the following:
•
nms-client.xml file from the install directory/nms/config directory or folder.
•
server logs, for example, the EmsServerLog.txt file from the install
directory/nms/log directory or folder
•
client logs, for example, the EmsClientLog.txt file from the install
directory/nsm/log directory
The same information that appears in the Problems Encountered form details is
also written to the client log file and the server log file depending on the condition
that caused the problem.
Note — Log files are generally overwritten when systems are restarted.
Some long-running applications can generate multiple log files. Most log
files are stored in the install_directory/version/nms/log directory or folder.
Store the files in a secure location.
Send the information collected to your technical support representative.
Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005 95-5887-01-00-B