Procedure 3-3 To Acknowledge Alarms - Alcatel 5620 Troubleshooting Manual

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Procedure 3-3 To acknowledge alarms

When you select an alarm to investigate the root cause, you should acknowledge the
alarm and its related problems to indicate that the problem is under investigation. This will
ensure that duplicate resources are not applied to the same problem.
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Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005 95-5887-01-00-B
If you need more information about an alarm, find the alarm domain in the dynamic
alarm list and see the appropriate table in section 3.5.
To acknowledge the selected alarm
i Right-click on the selected alarm in the dynamic alarm list and choose
Acknowledge Alarm(s) from the contextual menu. The Alarm
Acknowledgement form opens.
If required, add text in the Acknowledgement Text box.
ii Select the Acknowledgement check box and click on the OK button. A
command confirmation appears.
iii Click on the OK button to continue. A check mark appears for the selected
alarm under the Ack. column in the dynamic alarm list.
To acknowledge multiple, correlated alarms
i Choose the selected alarm in the dynamic alarm list and choose Show
Affected Object from the contextual menu. The Affected Object properties form
opens in the working pane to the right of the navigation tree.
ii Click on the Faults tab button, then click on the Related Problems tab button
to display the alarms related to the affected object, as shown in Figure 3-2.
3 — Troubleshooting network alarms
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