When Using Tcp/Ip - Fuji Xerox apeosport-iv C5570 Administrator's Manual

14 Problem Solving

When using TCP/IP

Windows 2000, Windows XP, Windows Vista, Windows 7, Windows Server 2003,
Windows Server 2008, or Windows Server 2008 R2
When you cannot print
The IP address is incorrect.
The volume of the print data
sent in an instruction from a
computer exceeded the
maximum receivable volume
when the LPD spool is set to
memory spool.
An unrecoverable error
occurred during the printing
process.
The machine is not set to the
transport protocol
corresponding to the
computer.
The machine is trying to
process a data format that
does not match the data
format of the print data
transmitted from a computer.
When print result is not what was expected
Selected printer language on
the machine does not match
14
the printer language of the
print data.
The computer is not using the
print driver supplied with the
machine (is using another
company's print driver).
434
The possible causes, check points, and remedies when using TCP/IP (LPD) are as
follows:
Cause
Cause
Check point
Request your network
administrator to check the
machine's IP address.
Confirm the memory amount
for the LPD spool and the
volume of the print data
transmitted by an instruction.
Confirm whether any error
messages are displayed on
the control panel.
Confirm the transport
protocol selected on the
machine.
-
Check point
Confirm the selected printer
language on the machine and
the printer language of the
print data.
Confirm whether the print
driver on the computer is the
one supplied with the
machine.
Remedy
Set a correct IP address on
the machine.
If the one file of print data
exceeds the memory amount,
divide the file not to exceed
the amount.
If the print data is divided into
multiple files and exceeds the
memory amount, decrease
the number of files not to
exceed the amount.
Restart the machine. Wait
until the screen completely
goes out to switch on the
machine power.
Select the transport protocol
corresponding to the
computer.
Set not to output Ctrl-D.
Remedy
Select the printer language
on the machine to match the
print data.
On the computer, select the
print driver supplied with the
machine. If the print driver is
not listed for selection, install
the print driver and then
select it. Operation is not
guaranteed if another
company's print driver is
used.