Fuji Xerox apeosport-iv C5570 Administrator's Manual page 476

14 Problem Solving
Error Code
C P F S M O
018-505
14
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
474
Category
O [Cause]
[Remedy] Take one of the following measures, and execute the
Note
Cause and Remedy
If an error occurred during SMB authentication, the
probable causes are as follows:
Authentication failed because of the incorrect user name
or incorrect password.
The time on the SMB server and on the machine does
not match. (This may occur when Windows Server 2003
is used.)
When the destination computer is Macintosh, the
specified user has not been registered as a user who is
permitted to use Windows Sharing.
If an error occurred during data transferring via SMB of the
Scan to PC service, the probable causes are as follows:
Login to the SMB server failed while transferring the
scanned image because of the incorrect user name or
incorrect password.
The time on the SMB server and on the machine does
not match. (This may occur when Windows Server 2003
is used.)
When the destination computer is Macintosh, the
specified user has not been registered as a user who is
permitted to use Windows Sharing.
operation again:
Confirm the user name and password with your network
administrator.
When using Windows Server 2003, be sure to match the
time set on the SMB server and the machine.
When the destination computer is Macintosh, specify a
user who is permitted to use Windows Sharing.
• The password cannot be confirmed. If you have forgotten the
password, reset the password.
To reset the password:
1) Select [Start] > [Programs] > [Administrative Tools] >
[Active Directory Users and Computers] on the Active
Directory domain controller where the user information
is set.
2) Display the user information by selecting [Server] >
[Domains] > [Users] from the left side frame of the
[Active Directory Users and Computers] window.
3) Right-click the appropriate user from the right side
frame of the [Active Directory Users and Computers]
window, and then select [Reset Password].