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14 Problem Solving
Error Code
C P F S M O
018-794
018-795
018-796
018-797
021-214
021-215
021-401
14
021-500
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
488
Category
O
[Cause]
[Remedy] Have your network administrator confirm the LDAP server
O
[Cause]
[Remedy] Have your network administrator confirm the LDAP server
O
[Cause]
[Remedy] Have your network administrator confirm the LDAP server
O
[Cause]
[Remedy] Have your network administrator confirm the LDAP server
O
[Cause]
[Remedy] Switch off the machine power, make sure that the touch
O [Cause]
[Remedy] Change the setting on the machine or connect the correct
O
[Cause]
[Remedy] Disconnect the authentication device connected.
O
O [Cause]
[Remedy] Wait for the active job finishes, and start the next job.
Cause and Remedy
An LDAP server protocol error occurred as a result of the
Address Book operation. The server returned RFC2251
Result Message No "94" (no more results) for Address
Book query.
status.
An LDAP server protocol error occurred as a result of the
Address Book operation. The server returned RFC2251
Result Message No "95" (results remaining) for Address
Book query.
status.
An LDAP server protocol error occurred as a result of the
Address Book operation. The server returned RFC2251
Result Message No "96" (client loop detected) for Address
Book query.
status.
An LDAP server protocol error occurred as a result of the
Address Book operation. The server returned RFC2251
Result Message No "97" (referral limit exceeded) for
Address Book query.
status.
An error occurred during encrypted communication
between the machine and the USB memory device or the
Memory Card Reader.
screen is blank, and then switch on the machine power.
Execute the operation again. If the error still is not
resolved, contact our Customer Support Center.
The accounting/billing device connected does not match
the device set on the machine.
accounting/billing device, and switch off the machine
power, make sure that the touch screen is blank, and then
switch on the machine power.
The number of authentication devices such as IC Card
Reader connected exceeds the setting value.
The following operation is performed when the Auditron
mode for the Fax service is enabled.
While a Send Fax job is processing, another job that the
Auditron mode is enabled starts.
While another job that the Auditron mode is enabled is
processing, a Send Fax job starts.
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