Fuji Xerox apeosport-iv C5570 Administrator's Manual page 404

14 Problem Solving
Unable to print,
or unable to
copy.
The <Data>
indicator does
not light even
though you
instructed the
machine to print.
A document is
not fed from Tray
5.
14
Although you
have not sent a
print job,
"Printing" is
displayed (when
parallel interface
is used).
Unsatisfactory
print quality.
402
Symptom Cause
Is a message displayed on
the touch screen?
If the machine and a
computer are connected
with a parallel interface
cable, the computer does
not support bi-directional
communication.
Is the memory capacity
insufficient?
Is the print mode [Off-line]?
Is the power cord
disconnected from the
machine?
Is the interface cable
connected?
Is the computer's
environment correctly set?
Is the required port status
set to [Enabled]?
Is the specified size paper
loaded in the tray?
Did you turn on the machine
after you turned on the
client machine?
A probable cause is an
image defect.
Remedy
Follow the instructions displayed to resolve
the problem.
The setting of bi-directional communication
is enabled by the factory default. If you
connect the machine to a computer which
does not support bi-directional
communication, you cannot print. In this
case, disable bi-directional communication
on the control panel, and then print again.
Refer to "Bi-directional Communication"
(P.175).
Perform one of the following:
Set [Image Quality] to [Standard] in the
print driver, or try printing again by
setting [Print Page Mode] to [On].
Set the status of the unused ports to
[Disabled].
Add memory by installing add-on
memory.
Press the <Machine Status> button to
check the [Print Mode] on the [Machine
Status] screen. If [Print Mode] is set to [Off-
line], select [On-line].
Switch the main power and power off, and
then firmly plug the power cord into the
connector of the machine and power
outlet. Then switch the main power and
power on.
Refer to "2 Product Overview" > "Power
Source" in the User Guide.
Check the interface cable connection.
Refer to "Interface Cables" (P.19).
Check the computer environment such as
print driver settings.
Check the status of the port to use, and
then set the port status to [Enabled].
Refer to "Port Settings" (P.174).
Follow the instructions displayed to load
paper of correct size, and then try again.
Refer to "Loading Paper in Tray 5" (P.46).
Press the <Job Status> button to cancel
the print job.
Note • When you turn on the machine,
make sure that the computer is
turned on.
Refer to "11 Job Status" > "Checking Current/
Pending Jobs" in the User Guide.
Resolve the problem by referring to "Image
Quality Trouble".
Refer to "Image Quality Trouble" (P.406).