Quantum scalar i2000 User Manual page 53

Scalar i2000 User's Guide
You can mail, save, or print ticket information from
Note
a remote client. However, you cannot save or print
the information from the library's touch screen.
Ticket information that a user sends by using the Send button is
essentially the same as the information that the library automatically
provides in e-mail notifications (see
on page 10). The only differences are that the subject line states "Library
RAS Information" and the body of the message does not have a
"REASON FOR AUTOMATED E-MAIL" section, but it has a "REPAIR
AND TROUBLESHOOTING INSTRUCTIONS ATTACHED" section.
The message body also includes the following information, which
provides details about the ticket and library conditions at the time of the
event:
• Ticket summary
• Ticket details, including status information
• Firmware versions, including MCB, RCU, CMB, and drive bricks
• Physical library configuration
• Library states, such as physical library online or offline, partitions
online or offline, or robotics enabled or disabled
• Time stamps of recent activity
• Report summary
• Report details for the ticket
The RAS repair page attachment is in HTML format.
Before you perform the following procedure, you
Note
must make sure that e-mail is appropriately
configured in the LMC so that the library can send
ticket details to the recipient. See
E-mail
To mail, save, or print information for a particular ticket, perform the
following steps:
1 Make sure that the Ticket Details dialog box displays information for
the ticket that you want to send. See
page 16 and Viewing Ticket Details
Chapter 2 Troubleshooting Your Library
Understanding E-mail Notifications
on page 140.
Displaying Ticket Lists
on page 21.
Viewing Ticket Details
Configuring
on
40