Quantum scalar i2000 User Manual page 41

Element
In the Reports Tree area:
Report tree area
In the Report # area:
Report ID
Posted
Duplicates
Status Group
Scalar i2000 User's Guide
The following describes the elements on the Report tab:
Description
Provides a hierarchy of report information that is associated with the ticket.
Descriptions includes reason text that describes the cause of the report.
Initially, only the highest level of the report tree appears. Clicking this level
(Reports for Ticket #) reveals one or more second-level reports, and clicking a
second-level report reveals one or more third-level reports. Second-level reports
function essentially as containers of third-level reports. A ticket in the Open state
has one or more third-level reports, including one key report. The key report
represents the earliest time at which the ticket reached its highest severity level. It
often isolates the most significant problem. A ticket in the Closed or Verified state
does not have a key report.
The library-assigned identifier for the report.
The date and time on which the library created the report.
For open tickets only, the number of times that the library created the same
report. If the identical issue occurs while the ticket remains open, the library
creates an identical report and increments the report's duplicate count. If the
library has not created duplicate reports, the value is zero (0).
The subsystem that caused the ticket. Possible subsystems are:
Connectivity
Drives
Control
Power
Cooling
Robotics
Chapter 2 Troubleshooting Your Library
Viewing Ticket Details
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