Understanding E-Mail Notifications - Quantum scalar i2000 User Manual

Understanding E-mail
Notifications
Scalar i2000 User's Guide
for the subsystem. To access tickets by using the system status buttons,
see Working With Tickets
The library collects status information on its components and, if the
2 appropriate e-mail notifications have been set up in the LMC, the library
can send notifications whenever tickets with severity levels 1, 2, or 3 are
created. For information about severity levels, see
library assigns a severity level to each ticket it creates. If the ticket's
severity level matches one of an e-mail address' severity codes (as set up
in e-mail notifications), the library sends a notification to that particular
e-mail address. The library also sends a notification if a ticket's severity
level escalates to a more severe level. The library does not send one when
an ticket's severity level becomes less severe.
By default, the only e-mail address to which the library sends e-mail
notifications (severity level 1 issues only) is techsup@quantum.com
(Quantum technical support). To set up other e-mail addresses to receive
notifications, see
Notifications on page 142.
Note
The subject line of the e-mail notification indicates "Scalar i2000," the
library's serial number, and the severity level of the ticket. The body of
the message states that the library sent the message automatically. The
message body also includes the following information, which provides
details about the ticket and library conditions at the time of the event:
• Ticket summary
• Ticket details, including status information
• Firmware versions, including MCB, RCU, CMB, and drive bricks
• Physical library configuration
Chapter 2 Troubleshooting Your Library
on page 12.
Configuring E-mail on page 140 and
Even though you can remove the Quantum
technical support e-mail address so that Quantum
does not receive severity level 1 notifications,
Quantum recommends that you do not remove it.
Also, do not include the Quantum technical
support e-mail address for severity level 2 or 3
notifications.
How Does the Library Report Issues?
table 1 on page
Setting Up E-mail
8. The
10