Quantum scalar i2000 User Manual page 26

Scalar i2000 User's Guide
Where did the issue occur in the library?
The Status Group field on the Details tab of the Ticket Details dialog
box indicates the library subsystem that caused the ticket. For more
information about the Details tab, see
The FRU ID field on the Report tab of the Ticket Details dialog box
indicates the type of FRU that is affected, and the FRU Instance field
indicates the specific FRU by its location in the library. For more
information about the Report tab, see
page 26.
When did the issue first occur?
The Posted field on the Details tab of the Ticket Details dialog box
indicates the date and time on which the library first reported the issue
and created a ticket for it. For more information about the Details tab, see
Viewing Ticket Details
Has the issue occurred repeatedly?
The Duplicates field on the Details tab of the Ticket Details dialog box
indicates how many times the library has reported the same issue while
the ticket has been open. In addition, you can determine whether the
same issue has occurred and been resolved in the past. The FRU History
List area on the Details tab lists tickets that have been opened for the
same FRU in the past, but have been resolved and are now in the Closed
or Verified state. By selecting a history ticket and then clicking Show, you
can investigate the ticket history of a particular FRU. For more
information about the Details tab and viewing history tickets, see
Viewing Ticket Details
Has the FRU been replaced before?
You can determine whether a specific FRU has been replaced in the past
by examining the FRU SN field on the Details tab of the Ticket Details
dialog box for the open ticket and the history tickets. Because the history
tickets associated with an open ticket are for the same specific instance of
a FRU, and because a FRU instance is identified by its location in the
library, the FRU serial number, which is uniquely assigned to each FRU,
will change if the unit has been replaced in the past. For more
Chapter 2 Troubleshooting Your Library
Viewing Ticket Details
Viewing Ticket Details Reports
on page 21.
on page 21.
Working With Tickets
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