Capturing Snapshots - Quantum scalar i2000 User Manual

Capturing Snapshots

Scalar i2000 User's Guide
The Capture Snapshot command enables you to capture detailed
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information about the entire library in a single file and save it to disk or
mail it to technical support. The captured information consists of
configuration data, status information, and trace logs for library
components, including the LMC, the MCB, the CMB, the robotics control
subsystem (RCS), and the I/O blades.
Trace logs collect problem data for up to 72 hours of continuous library
operation. They provide Quantum engineering personnel with vital
library information for troubleshooting and solving problems. You should
capture snapshots when technical support requests them.
Note
1 Log on as an administrator.
2 Make sure that applications are not attempting to access the library.
3 Make sure that you are viewing the physical library. From the View
menu, click the name of the physical library.
• Because the snapshot requires analysis by
trained Quantum personnel, send captured
snapshots to www.quantum.com/osr when
Quantum requests them.
• Depending on the library configuration,
capturing a snapshot can take as long as 30
minutes and the resulting file size can be large.
Firewall file size limitations could prohibit you
from mailing it.
• You can mail or save snapshots from a remote
client. However, you cannot save snapshots
from the library's touch screen. You cannot print
snapshots from either the remote client or the
touch screen.
• Because snapshots do not contain binary data,
secure sites allow them to be sent offsite.
• If you want to mail snapshots to e-mail
addresses, you must make sure that e-mail is
appropriately configured in the LMC before you
perform the following procedure so that the
library can send snapshots to the recipient. See
Configuring E-mail
Chapter 5 Maintaining Your Library
Maintenance Actions
on page 140.
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