Quantum scalar i2000 User Manual page 31

Element
State
Severity
Serial #
Sub-system
Posted Date
Scalar i2000 User's Guide
Description
The current state of the ticket. Possible states are:
Open — indicates that an issue, whether problem or warning condition, has
occurred in the library that requires attention
Closed — indicates that a user has closed the issue
Verified — indicates that the library has successful operational results or
positive data that verifies that the problem is resolved
The severity level of the ticket. Possible levels are:
• 1 (Failed)
• 2 (Degraded)
• 3 (Warning)
• 5 (Good)
The serial number that the manufacturer assigns to the particular FRU.
The subsystem that caused the ticket. Possible subsystems are:
• Connectivity
• Drives
• Control
• Power
• Cooling
• Robotics
The date and time on which the library created the ticket.
The Details button displays the Ticket Details dialog box. For more
information, see
2 By default, the ticket list is sorted by ticket ID in ascending order with
the oldest ticket at the top and the newest one at the bottom. To
change the sorting (for example, by state or severity), click the
column heading by which you want the tickets sorted. Repeatedly
clicking a column heading toggles between ascending and
descending order.
Chapter 2 Troubleshooting Your Library
Viewing Ticket Details
Working With Tickets
on page 21.
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