Quantum scalar i2000 User Manual page 32

Scalar i2000 User's Guide
Using the Tickets Command or the Tickets Button to Display Ticket
Lists
1 Make sure that you are viewing the physical library. From the View
menu, click the name of the physical library.
2 Click Tools→ Tickets or click the Tickets button on the toolbar.
The Tickets dialog box appears.
This dialog box enables you to specify the kinds of tickets that will appear
in the ticket list. For example, you can do the following:
• To display all tickets in the library, select All for state, severity,
and subsystem.
• To display all open tickets with a severity level 2 status for the
drives and control subsystems, select Opened for state, 2 for
severity, and Drives and Control for subsystem.
• To display all tickets that users have manually closed for the
robotics subsystem, select Closed for state, All for severity, and
Robotics for subsystem.
• To display all tickets that the library has automatically
determined as having been resolved, select Verified for state, All
for severity, and All for subsystem.
If you select a combination that does not produce a ticket list, a No
Tickets Found error message appears.
Chapter 2 Troubleshooting Your Library
Working With Tickets
2
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