Xerox ColorQube 9201 System Administrator Manual page 328

Troubleshooting
• If connected via TCP/IP try a PING from your workstation to the device.
Is the Device Functioning on the Network as a Printer?
Configure your device on the network or resolve any networking issues before attempting to use the
Network Accounting feature. For instructions to configure the device on the network, see
and HTTP at the Device
Ensure Network Accounting is Installed Correctly
At the device, press the <Services> button and touch any feature icon on the screen interface.
Does the device ask you for a User Name and Account?
Verify that Network Accounting is Installed and Enabled Before Proceeding
To verify that Network Accounting is installed, print a Configuration Report and look under Installed
Options to see the status of Network Accounting.
To Print a Configuration Report
At the Device:
1. Press the <Machine Status> button.
2. Touch the [Machine Information] tab.
3. Touch [Information Pages].
4. Touch [Configuration Report].
5. Touch [Print], then touch [Close].
For instructions to both install and enable the Network Accounting feature, refer to
Accounting on page 297. Note that Network Accounting can be installed, but not enabled.
Finally, try rebooting the device with the Power On/Off button. For instructions on use of the Power
On/Off button, click the Previous Menu button at the top of this page, then click the button labelled
Power On/Off Button.
Test Communication Between the Network Accounting Server and the Device
At your network accounting server:
1. Open the web browser and enter the IP address of the device in the address bar, and press [Enter].
2. The device's Internet Services web pages should appear. It they do not, verify the IP address
settings on the device. If you do not have a web browser, test connectivity by pinging the IP
address of the device from your Network Accounting server.
3. Verify that your network accounting server is configured properly. Consult the manufacturer's
documentation with your network accounting server to perform this task.
Dynamic IP Addressing and Network Accounting
If Dynamic TCP/IP addressing is used, be sure to set lease times long enough on the DHCP server to
allow for normal maintenance shutdowns. If your device suddenly stops communicating with the
320 Xerox ColorQube™ 9201/9202/9203
System Administrator Guide
on page 11.
Enable TCP/IP
Network