Xerox ColorQube 9201 System Administrator Manual page 322

Troubleshooting
Enable E-mail before proceeding. For instructions refer to
Note: If you have enabled E-mail but the icon is grayed out or unavailable, at the device press the
<Log In/Out> button. Enter the Administrator's User Name (default is [1111]), touch [Next],
enter Password (default is [1111]), touch [Enter], touch the Tools tab, and touch User Interface
Settings. Touch Service Enablements, then E-mail, set the service to Enable, and touch Save.
Reboot the device with the Power On/Off button. For instructions on use of the Power On/Off
button, click the Previous Menu button at the top of this page, then click the button labeled Power
On/Off Button.
Verify that the E-mail Settings Have Been Correctly Configured on the Device by Printing a
Configuration Report.
At the Device:
1. Press the <Machine Status> button.
2. Touch the [Machine Information] tab.
3. Touch [Information Pages].
4. Touch [Configuration Report].
5. Touch [Print], then touch [Close].
View the Network Setup details. Verify that the SMTP IP Address is correct and that the TCP/IP Domain
Name, Host Name and DNS settings are properly configured.
Was the E-mail Settings Correctly Configured?
For instructions, refer to
From a desktop e-mail client, send a test e-mail to the new e-mail account created on the SMTP server
for the device. Log in to the mail server with the new account name and password to verify that the e-
mail was received at the server.
Note: A webmail application makes a convenient tool to use to log in to the mail server to check
for the receipt of e-mail.
Was E-mail Received at the SMTP Server?
While logged in to the device's e-mail account on the SMTP server, forward the e-mail to yourself.
If you receive the forwarded e-mail, you have verified that a valid path exists for receiving and
forwarding e-mail, using the device's account.
If there is still a problem, check for restricted host addresses at the SMTP server that could cause mail
to not be received from the device. Other possibilities are that an authentication server is interfering
with the device's log in to the mail server, or that the mail client on the device is not working correctly.
By successfully sending e-mail to a mail server not subject to authentication, the possibility of a
malfunctioning client can be eliminated.
• Is the device's account name and password correct?
• Is the mail server down?
• Check that the mail server is configured to accept SMTP mail, as not all servers are configured to
accept SMTP e-mail. The device requires access to a mail server that accepts inbound mail traffic.
314 Xerox ColorQube™ 9201/9202/9203
System Administrator Guide
E-mail on page 215.
E-mail on page 215.