Xerox ColorQube 9201 System Administrator Manual page 324

Troubleshooting
5. Touch [Print], then touch [Close].
View the Network Setup details. Verify that the SMTP Server Address is correct and that the TCP/IP
Domain Name, Host Name and DNS settings are properly configured. Verify the POP3 Server Address is
correct.
Are the Internet Fax Settings Correctly Configured?
For instructions, refer to
From a desktop e-mail client, send a test e-mail to the new e-mail account created on the SMTP server
for the device. Log in to the mail server with the new account name and password to verify that the e-
mail was received at the server.
Note: A webmail application makes a convenient tool to use to log in to the mail server to check
for the receipt of e-mail.
Has the Internet Fax (e-mail) Been Received at the SMTP Server?
SMTP Items to Check
• Is the device's account name and password correct?
• Is the mail server down?
• Ask the SMTP administrator to confirm that no errors were encountered and check for 'bounce'
messages to the device's "Reply To" address.
• Check that the message size does not exceed the attachment or message size limit policy of your
SMTP server.
• Check that the mail server is configured to accept SMTP mail, as not all servers are configured to
accept SMTP e-mail. The device requires access to a mail server that is configured for SMTP.
• Check for restricted host addresses at the SMTP server. Verify that the device is not a restricted
host.
• Troubleshoot the network path to the SMTP server. It may be necessary to perform a network
trace analysis.
POP3 Errors
If you are experiencing problems with receiving Internet Fax messages at the device, verify the POP3
address details have been properly configured.
At the Device:
1. Touch the [Internet Fax] feature icon.
2. Enter the Internet Fax address of the device (the E-mail address configured within Internet
Services).
3. Touch the [Add] button, then touch [Close]. Place a document in the document handler and press
the green start button. The document should be received as an Internet Fax job. If it is not - check
the POP3 server address details to make sure they have been properly configured within Internet
Services.
316 Xerox ColorQube™ 9201/9202/9203
System Administrator Guide
Internet Fax on page 229.