Xerox ColorQube 9201 System Administrator Manual page 320

Troubleshooting
Try to Scan a Document. Does the Scan Confirmation Report Print?
If the Scan Confirmation Report does not print, perform the following steps at your workstation.
1. At your Workstation, open the web browser and enter the IP address of the device in the Address
bar, and press [Enter].
2. Click on the [Properties] tab.
3. If prompted, enter the Administrator User ID and Password. The default is [admin] and [1111],
and click on the [Login] button.
4. Click on the [Services] link.
5. Click on the [Workflow Scanning] link.
6. Select [General] in the directory tree
Select [On] from the Confirmation Sheet drop-down menu and click on the [Apply] button.
7.
8. Return to the device and scan another document using the DEFAULT template. View the error
message as detailed on your confirmation report.
View the Scan Confirmation Report. If the Report reads FAILED 'Failure transferring job to network
server', the scan repository location may be incorrect. Check the following:
1. Open the web browser and enter the IP address of the device in the Address bar, and press
[Enter].
2. Click on the [Properties] tab.
3. If prompted, enter the Administrator User ID and Password. The default is [admin] and [1111],
and click on the [Login] button.
4. Click on the [Services] link.
5. Click on the [Workflow Scanning] link.
6. Select [File Repository Setup] in the directory tree
7. Click on the [Edit] box and check the details configured for your Scan Filing Repository.
8. Make any amendments as necessary and try scanning your documents again.
Scanning Using FTP
Check that your FTP service is configured properly.
1. Open a command prompt window and on one line type [FTP] then enter a space, then [IP
Address of your FTP Server]. Press Return.
2. At the 'User' prompt enter the [user name] for the account you created for the device scanner.
3. At the 'Password' prompt enter the [password] for the account you created for the device
scanner.
4. This user account should be able to log in. If you cannot log in as this user check that your FTP
server setups have Read/Write access enabled. Ensure the password is correct. If the user can log
in, try copying a file into the scan directory to check write access (using get and put commands).
Ensure that the FTP server has the Read and Write boxes checked.
Ensure that the user account has full access rights to the scanning directory (repository). Type [Exit] to
close the command prompt window.
312 Xerox ColorQube™ 9201/9202/9203
System Administrator Guide