Qcc Optional Features - AT&T MERLIN LEGEND Release 3.1 System Programming Manual

QCC Optional Features

QCC Optional Features
This section contains programming summaries for the following options for QCC
operator positions:
Hold Return
Automatic Hold or Release
Queue over Threshold
Elevate Priority
Calls-in-Queue Alert
QCC Operator to Receive Call Types
Call Type Queue Priority Level
Message Center Operation
Automatic or Manual Extended Call Completion
Return Ring
Position Busy Backup
Voice Announce
NOTE:
These options are available in Hybrid/PBX mode only.
See Chapter 3, "Common Administrative Procedures," for detailed programming
information.
Hold Return
Use this procedure to determine whether calls on hold are returned to the QCC
queue or remain on hold, on the QCC operator console, after the hold timer has
expired twice. After the hold timer expires the first time, the operator hears an
abbreviated ring as a call-on-hold reminder. If another call is received at the
same time that the hold timer expires, 10 seconds are added to the programmed
operator hold timer interval for the first call. If the QCC operator does not pick up
a call by the time the hold timer expires twice, the call can be programmed to
either remain on hold or return to the QCC queue.
This option cannot be programmed for individual QCC operator positions. The
single setting applies to all QCC operator positions.
Programming Procedures
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