AT&T MERLIN LEGEND Release 3.1 System Programming Manual page 268

Optional Group Calling Features
Console Display/Instructions
8 Assign or remove the coverage group as the receiver for the calling group.
Enter Enter
Select or
Delete Delete
.
9 Continue to assign the coverage group as the receiver for another calling group
or go to Step 10.
Next Next
Select
10 Return to the System Programming menu.
Exit Exit
Select three times.
Group Calling Overflow and Thresholds
Use this procedure to designate another calling group or the QCC queue
(Hybrid/PBX only) to receive overflow calls. Call overflow when the number of
calls waiting in the queue for a calling group is equal to or greater than the
programmed threshold (overflow threshold) or when the time that a call has
spent in the queue exceeds the programmed timeout value (overflow threshold
time).
If the overflow threshold time is set to 0 seconds (factory setting), then overflow
by time is turned off.
Overflow coverage can be provided only by calling groups or the QCC queue
(Hybrid/PBX only), not by individual extensions.
A calling group or the QCC queue (Hybrid/PBX only) can provide overflow
coverage for more than one calling group; however, which group's calls go to an
available member in the overflow calling group is unpredictable.
The factory-set extension number for the QCC Listed Directory Number is 800.
Summary: Group Calling Overflow and
Thresholds
Programmable by
Mode
Idle Condition
Planning Form
3–132
Common Administrative Procedures
Additional Information
You may continue to assign or remove
additional coverage groups as the
receiver for the calling group by repeating
Steps 7 and 8.
Return to Step 7 to continue programming. The
next calling group will be displayed on Line 1.
System manager
All
Not required
Form 7d, Group Calling
PC