Qcc Fixed Features Assigned To Line Buttons - AT&T MERLIN LEGEND System Reference Manual
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Also See for MERLIN LEGEND:
- Installation & maintenance manual (790 pages) ,
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Features
The buttons on the QCC are factory-set with fixed features and cannot be
programmed by the system operator or through centralized programming. The
QCC fixed-feature buttons are shown in Figure 2-17.
Figure 2-17 QCC Fixed Features Assigned to Line Buttons
Call. Five Call buttons are assigned and used to answer incoming calls and
make inside and outside calls.
Start. Initiates the call extending process by putting a caller on hold at the
Source button and providing an internal dial tone to the system operator.
Source. Reconnects the system operator to the original caller while the call
is in a split condition-the system operator has contacted the destination
(the person receiving the call) but has not yet connected the call and has not
used the Join button to establish a conference between the caller, the
destination, and the system operator. If the system operator has not
connected both parties by using the Join button, pressing the Source button
puts the destination extension on hold and reconnects the system operator
with the original caller. If the system operator connects the parties by using
the Join button, pressing the Source button has no effect.
Release. Releases the system operator from a call and/or completes the call
extending process making the system operator available for another call.
Destination. Reconnects the system operator to the destination while a call
is in a split condition and after the system operator presses the Source
button to talk with the caller. If the system operator has not connected both
parties by using the Join button, pressing the Destination button puts the
original caller (source) on hold and reconnects the system operator with the
destination. If the system operator connects the parties by using the Join
button, pressing the Destination button has no effect.
Cancel. Cancels call extending and reconnects the system operator with the
caller (source). If the system operator is already connected to the caller,
pressing the button has no effect.
Join. Connects the system operator with both the caller (source) and the
person being called (destination) in a three-way conference. All three parties
are connected on one Call button.
Queued Call Console 2-287
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