Setting Swca Controls - Nortel ICS Install Manual

442 / System prgrming
• priority calls
• voice calls
• ringing service
• callbacks
The Enhanced setting is the same as the Basic setting except:
• answer keys will ring for overflow call routed calls
(special case of Prime set call capture)
• answer keys will not ring for line transferred calls
The Extended setting allows all call types to ring, except
priority calls and voice calls.
Phantom DNs
A Phantom DN is the term used to describe a situation where
a line is programmed to appear and ring on a telephone that
does not physically exist. It allows you to create an Answer
Key for the line that does not exist on an existing telephone.
You would use a phantom DN in the case where you have
taken a line out of service, such as a customer-response line,
but you still get calls to that number. To handle the calls, create
an answer key using the phantom DN on the telephone where
you want these calls to be taken.

Setting SWCA controls

On the system, under Feature Settings, SWCA Cntl you
define how incoming calls get associated to System-wide Call
Modular ICS 7.1 Installer Guide N0130943 02