General Troubleshooting Procedure - Nortel ICS Install Manual

590 / Troubleshooting

General troubleshooting procedure

1. Diagnose the trouble by determining:
• the types of problems users have experienced
• the frequency of the problems
• how many telephones are affected
2. Check how a feature is being used.
A problem may have been reported because of a
misunderstanding about how a feature works. Confirm that
the person who reported a problem understands the
intended use and operation of any feature in question.
3. Check for programming errors.
Check that the programming recorded in the Programming
Record is correct for the intended operation of the system,
and verify that the programming has been correctly
entered.
4. Run a Station set test (
Instructions are included in the Modular ICS 7.1 System
Coordinator Guide.
5. Check the wiring and hardware connections.
6. If the problem persists, run a Maintenance session as
described in Beginning a Maintenance session on page
528.
7. If hardware is defective, replace it.
8. If the trouble requires expert advice, follow your company
procedure for obtaining assistance.
Modular ICS 7.1 Installer Guide
≤°‚fi ).
N0130943 02