Usage Metrics; Hunt Groups - Nortel ICS Install Manual

Usage Metrics

Hunt groups

This feature gives you statistical information about hunt group
calls.
From Usage Metrics, start with the display showing
Hunt groups.
1. Press ≠. Show group: displays.
2. Enter the group number. Hg1 metrics displays.
3. Press ≠. The display shows the date the
information was last cleared.
4. Press '. TotalCalls: displays.
The displayed value is the total number of calls received by
the hunt group, up to a maximum value of 99999.
5. Press '. Ans: displays.
The displayed values are the number of calls that were
answered up to a maximum value of 99999 and the
percentage of answered calls versus total calls up to a
maximum value of 999.
6. Press '. Avg ans: _ sec displays.
The displayed value is the average time in seconds that it
took to answer a call, up to a maximum value of 999.
7. Press '. Abndn: displays.
The displayed values are the number of calls that were
abandoned up to a maximum value of 99999 and the
percentage of abandoned calls versus total calls up to a
maximum value of 999.
N0130943 02 Modular ICS 7.1 Installer Guide