Setting The Distribution Mode - Nortel ICS Install Manual

424 / System prgrming

Setting the distribution mode

There are three modes of call distribution:
Broadcast — rings each telephone in the group
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simultaneously. Calls are handled one at a time, other calls
are queued. As soon as a call is picked up, the call next in
the queue is presented to the hunt group without waiting
for queue timeout.
Sequential — starts the call at the first telephone in the
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hunt group. Distribution is complete when the first free
telephone is found. This telephone is the only one that
rings for this call. Simultaneous calls can be presented.
Distribution is order based, so ensure your hunt group
members are listed in priority. Refer to Moving members
of a group on page 423 and Setting the hunt delay on page
425.
Rotary — the call starts at the telephone after the one
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which last answered a call. Distribution is complete when
the next free telephone is found. Simultaneous calls can be
presented. Distribution is order based, but this mode
ensures that all members of the group are receiving calls,
rather than one person receiving the majority of calls.
Refer also to Setting the hunt delay on page 425.
When the display shows Member DNs:.
1. Press ' until the display shows Mode:.
2. Press CHANGE to set the mode: Broadcast, Sequential,
Rotary.
If a hunt group has available agents but nobody answers the
call, the call is routed according to what is set in the Busy line
setting. Refer to Programming busy line setting on page 425,.
Modular ICS 7.1 Installer Guide N0130943 02