Basic Call Control; Enhanced Call Control; Automatic Call Distribution - Nortel TAPI User Manual

Basic call control

The basic call control features that Symposium TAPI SP supports include:
• make call
• answer call
• release call
• hold call
• unhold call
• conference call (six party)
• transfer call
— blind transfer
— supervised transfer
• monitoring of call events

Enhanced call control

The enhanced call control features that Symposium TAPI SP supports include:
• swap hold
• caller destination number (CDN) treatments
— ringback
— busy
— silence
— music
Note: CDN treatments are not supported in a knowledge worker
environment which is based on a direct connection.

Automatic call distribution

Symposium TAPI SP supports software-based distribution of calls using these
ACD features:
• setting up one main number and distributing the calls to a group of agents
Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0
Chapter 1 Overview 31