Create The Callpilot Reporter Connections - Nortel CallPilot Install Manual

128 Chapter 5 Install and configure the High Availability pair
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Create the CallPilot Reporter connections

CallPilot Reporter connects to the pair of High Availability servers using the
Managed (virtual) host name. After CallPilot Reporter first connects to the
pair of servers, the active server returns the Managed host name, rather than
the actual host name of the active server. Because the Managed host name
is returned (and not the actual host name of the active server), CallPilot
Reporter is unaware that it is connected to a pair of High Availability servers.
Any reports generated are based on the Managed host name, independent
of which server is currently the active server. Both High Availability servers
must first register with the CallPilot Reporter to make the CallPilot Reporter
work with the High Availability system.
Copyright © 2007, Nortel Networks
.
WARNING
Do not attempt to failover from CP1 to CP2 until the
mirroring started in
Group online on CP1" (page 122)
For more information, see
Ensure that server CP2 takes over and can accept calls.
Move the dongle from server CP1 to server CP2.
Test the server CP2 to make sure that all channels and DSP
resources are working correctly.
Note: At this point server CP2 is running as the active server
and CP1 is the standby server.
Note: If you are not performing a new installation of CallPilot 5.0 High
Availability system, a backup of CallPilot Reporter must be performed
prior this procedure and the backup must be restored on the Reporter
stand-alone PC right after this registration. This note applies only to
the following:
• upgrading to CallPilot 5.0 High Availability system
• changing the computer name of the Reporter stand-alone PC
• using a new Reporter stand-alone PC
Nortel CallPilot
High Availability: Installation and Configuration
NN44200-311 01.06 Standard
5.0 15 May 2007
"Bringing the CallPilot Resource
is complete.
"Initiating a manual failover" (page
—End—
215).