Contacting Customer Support And Returning Hardware; Locating Component Serial Numbers - Juniper J2300 User Manual

Chapter 29
Contacting Customer Support and
Returning Hardware

Locating Component Serial Numbers

This chapter describes how to return the Services Router or individual components
to Juniper Networks for repair or replacement. It contains the following topics:
Locating Component Serial Numbers on page 603
Contacting Customer Support on page 605
Return Procedure on page 606
Packing a Router or Component for Shipment on page 607
Before contacting Juniper Networks to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list the
router components and their serial numbers, enter the following command-line
interface (CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version
Chassis
Midplane REV 02.04 710-010001
System IO REV 02.03 710-010003
Routing Engine RevX2.6
FPC 0
PIC 0
NOTE: In the
show chassis hardware
Most components also have a small rectangular serial number ID label (see
Figure 112 through Figure 114) attached to the component body.
Part number Serial number
JN000192AB
CORE99563
CORE100885
750-010005 IWGS40735451
output, PIMs are identified as PICs.
Locating Component Serial Numbers
Description
J4300
P12/P45 System IO board
RE-J.2
FPC
2x FE
603