IBM Flex System p270 Compute Node Installation And Service Manual page 476

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 7, "Parts listing for IBM Flex System p270 Compute Node," on page 95 to determine which
components are CRUs and which components are FRUs.
v If an action step is preceded by Trained service technician only, that step must be performed only by a trained
service technician.
Isolation
procedure or
symbolic failing
item Symptom
FSPSP16 Save any error log
and dump data and
contact your next
level of support for
assistance.
An uncorrectable
FSPSP17
system error has
occurred.
FSPSP18 A problem has been
detected in the
platform Licensed
Internal Code.
A failing item has
FSPSP20
been detected by a
hardware procedure.
FSPSP22 The system has
detected that a
processor chip is
missing from the
system configuration
because JTAG lines
are not working.
FSPSP23 The system needs to
perform a service
processor dump.
FSPSP24 The system is
running in a
degraded mode.
Array bit steering
might be able to
correct this problem
without replacing
hardware.
FSPSP27 A problem has been
detected on an
attention line.
464
Power Systems: IBM Flex System p270 Compute Node Installation and Service Guide
Action
Contact your next level of support.
Look for other serviceable events. Use the SRC indicated to determine and
fix any problems.
1. Perform a firmware update. See "Updating the firmware" on page 16.
2. If the problem persists, replace the system-board and chassis assembly,
as described in "Replacing the system-board and chassis assembly" on
page 83.
Contact your next level of support.
Replace the system-board and chassis assembly, as described in
"Replacing the system-board and chassis assembly" on page 83.
1. Log into the Advanced System Management Interface (ASMI) as the
admin user (or with the celogin user ID).
2. Click System Service Aids > Service Processor Dump.
3. Click Initiate Dump.
4. Contact your authorized service provider for instructions about how
to report the dump.
1. Power off the compute node, as described in "Turning off the compute
node" on page 11.
2. Remove the compute node from the IBM Flex System Information
Center and reinsert the compute node into the IBM Flex System
Information Center.
3. Power on the compute node, as described in "Turning on the compute
node" on page 10.
4. If the problem persists, replace the failing item that is in the failing
item list after this procedure.
Replace the failing item that precedes this isolation procedure in the
failing item list. If the failing item does not correct the problem, contact
your next level of support.