Dr029: Drive Communication Loss Resolution; Dr030: Drive Load Failure Resolution; Dr031: Robot Initialization Resolution - IBM System Storage TS3310 Setup And Operator Manual

DR029: Drive Communication Loss Resolution

Problem:
The system can no longer communicate with a drive sled.
There are a few scenarios that can create this problem.
1. A user removed a drive sled
2. A hardware failure that results in the drive appearing to be disconnected.
Troubleshooting Steps:
1. If the drive was intentionally removed, close this problem.
2. If the problem occurred during operation, make sure the sled was properly installed. Check the thumb screws
on the drive to make sure they are tight and the drive is mounted flush to the library chassis.
3. Check for other problems. There are other problems such as T066-Drive Power Fuse Blown, that can cause drive
communication loss.
4. If the steps above do not resolve the problem, replace the drive. Refer to "Adding/Removing/Replacing a Drive
Sled" on page 12-15.

DR030: Drive Load Failure Resolution

Problem:
The robot was unable to load a tape drive. The robot motion completed normally but the drive did not report that it
successfully loaded the tape.
There are two possible scenarios that can lead to this problem:
1. The drive hardware is not functioning properly.
2. The robot hardware is not functioning properly.
Troubleshooting:
1. The problem is most likely isolated to the specific drive referenced under the Details button. However, check for
the same problem being reported for other drives in the system.
2. If this same problem is reported on multiple drives, contact IBM Technical Support.
3. If this problem is isolated to an individual drive, replace the drive. Refer to "Adding/Removing/Replacing a
Drive Sled" on page 12-15.

DR031: Robot Initialization Resolution

Problem:
During a power ON or after closing library main access doors, the robot did not initialize properly.
A common cause for this problem is an unplugged cable that leads to the robot. Other permanent hardware failures
that result in loss of connection to the robot can also be a root cause.
Troubleshooting Steps:
1. Open the library main access doors. This will allow access to the robot and remove power from the robot. Check
for any obvious disconnected cables leading to the robot.
2. If any disconnected cables are discovered, plug them in and close all main access doors. The robot automatically
attempt to initialize.
3. If no problem is found or the robot still fails, contact IBM Technical Support.
Chapter 11. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx)
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