Operator Intervention Messages; Diagnosing A Problem - IBM System Storage TS3310 Setup And Operator Manual

Note: If resolution of the problems includes instructions to open an Access Door,
Customers can frequently resolve a simple problem themselves by using the
information found in "Diagnosing a Problem." If the problem involves a field
replaceable unit (FRU), the customer must contact IBM Technical Support(see
"Contacting IBM Technical Support" on page 10-17). Only qualified service
technicians can service FRUs.

Operator Intervention Messages

From the Tools menu on the Operator Panel, you can view all of the library
operator interventions. This view lists all of the library operator interventions in
the order in which they were created starting with the most recent. Each message
contains a Service Action Ticket (SAT) code (see "Service Action Tickets" on page
11-1) and an explanation of what error the library encountered. You can navigate
resolution details from this screen as well (see "Diagnostic Resolutions" on page
11-34). Before replacing a library component, closing a ticket, or contacting IBM
Technical Support, refer to "Diagnosing a Problem" for additional help on
resolving the problem.
Before ordering a CRU replacement part, observe the LEDs on all library
components to determine exactly which part is failing. See "Interpreting LEDs" on
page 10-6 for more information.If the LEDs on all components are functioning
properly, see "Contacting IBM Technical Support" on page 10-17.

Diagnosing a Problem

Problem Area If...
Error Message Your library issues an
Operator Intervention...
You will know when an
Operator Intervention has been
issued when the Library,
Drives, or Media button at the
bottom of the Operator Panel
screen turns yellow or red.
Operator Interventions are also
indicated by the amber
Operator Intervention Alert
LED on the front panel of the
library to the right of the
power button, or by e-mail
notifications, if this feature is
enabled.
10-2
TS3310 Tape Library Setup and Operator Guide
an Access Door must be opened and closed to clear the error and to enable
the robotics to function properly.
Then...
v Touch the Library, Drives, or Media button at the bottom
of the Operator Panel screen, then touch Operator
Interventions to view the error message(s).
v After reading an error message, touch the Resolve button to
display the suggested resolution for the problem.
v Refer to Chapter 11, "Service Action Tickets (Txxx) and
Diagnostic Resolutions (DRxxx)," on page 11-1 for more
information about the Service Action Ticket number (Txxx).