IBM System Storage TS3310 Setup And Operator Manual page 193

Problem Area If...
The resolution for an
Operator Intervention
suggests a CRU or FRU
replacement...
A TapeAlert message was
received...
You are experiencing a
problem with your library
and no Operator Intervention
was created...
The Operator Panel displays,
"Error - cannot Determine
Personality"...
You get repeated errors,
multiple functions surface
failure messages, or Txxx
codes...
HTML error 404 appear on
computer screen when trying
to launch the Web User
Interface...
Then...
Before calling IBM to order a replacement CRU or to request
FRU replacement:
v Refer to Chapter 11, "Service Action Tickets (Txxx) and
Diagnostic Resolutions (DRxxx)," on page 11-1 for
additional information on resolving the problem.
v Observe the LEDs on all components (For more
information, see "Interpreting LEDs" on page 10-6.). If the
LEDs on a component indicate that there is a problem,
reseat the component.
v Visually check, and reseat if necessary, all of the cables that
are connected to the failing FRU or CRU. For more
information, see "Checking / Reseating Cables" on page
10-13.
v If possible, power cycle the library.
v If the error occurs again:
– If the suspect component is a CRU, refer toChapter 12,
"Add, Remove, and Replace Procedures," on page 12-1
for detailed instructions.
– OR -
– If the suspect component is a FRU, see "Pre-Call
Checklist" on page 10-17 and "Contacting IBM Technical
Support" on page 10-17 to request FRU replacement
service.
Refer to Appendix B, "TapeAlert Flags," on page B-1.
If after trying all diagnostic proceduresyou are unable to
resolve the problem,refer to "Contacting IBM Technical
Support" on page 10-17.
1. Power cycle the library.
2. If the same message appears, replace the Compact Flash
Card (see "Removing/Replacing the Library Control Blade
and Compact Flash Card" on page 12-18.
Open and close an Access Door to ensure that all previous
error handling is completed and to enable normal library
robotic function.
1. Verify that the Ethernet cable is properly connected at both
ends.
2. Ping the library address to verify communication.
3. Verify network settings at host and library.
4. If the cable is properly connected, refer to
"Removing/Replacing the Library Control Blade and
Compact Flash Card" on page 12-18.
Chapter 10. Troubleshooting
10-3