Dr032: Control Path Failure Resolution; Dr033: Drive Sled Auto Level Resolution; Dr034: Io Storage Door Open Resolution - IBM System Storage TS3310 Setup And Operator Manual

DR032: Control Path Failure Resolution

Problem:
A control path to a library has failed. It is likely that a drive sled failure is being reported as a separate problem.
In libraries with more than one drive you have the option to use an alternate drive as the control path if your host
connection architecture permits it.
Changing the control path can be a temporary work around until the original drive problem is corrected OR a
permanent change in your setup.
Procedure:
1. Use the functions under the Setup> Control Path menu to switch the control path.
2. Whether you change the control path or not, you may Close this problem.
3. Any associated drive problem must be resolved separately.

DR033: Drive Sled Auto Level Resolution

Problem:
The library has attempted to change the firmware level in a drive sled but the process failed.
Troubleshooting Steps:
1. Using the drive coordinate from the problem Details, identify the drive sled that failed.
2. After you have located the drive on the rear of the library, unscrew the thumbscrews and pull the drive out of
the library completely for at least 30 seconds. Re-insert the drive and tighten the thumbscrews.
3. The library should now attempt to discover and initialize the drive again.
4. If this second attempt to establish the drive firmware level fails, contact IBM Technical Support (see "Contacting
IBM Technical Support" on page 10-17.

DR034: IO Storage Door Open Resolution

Problem:
This library has an I/O station door that is configured to function as tape storage. This door was detected to be
open at a time when the library needed it to be closed. The library cannot access these tape storage locations until
this I/O door is closed and locked by the library.
Troubleshooting Steps:
There are two scenarios:
1. An I/O station door is genuinely open. If any I/O station doors are open, close them. Once the I/O station
doors are closed, the library will automatically lock doors that are designated as storage. Close this operator
intervention and monitor for reoccurrence.
2. There is a hardware failure that make it appear that an I/O station door is open. If all doors already appear to
be closed, use the I/O station test under Tools → Service → Library to test the function of the I/O station.
11-44
TS3310 Tape Library Setup and Operator Guide