Dr014: Write Protect Or Worm Diagnostic; Dr015: Unsupported Format Diagnostic - IBM System Storage TS3310 Setup And Operator Manual

Troubleshooting Step:
1. If the drive is SCSI:
v check for proper termination
v check cable length meets SCSI limits
v check host and drive connectors for bent or broken pins
v secure host and drive connectors
2. If the drive is Fibre Channel:
v check cable connections are secure
v check for broken or pinched cables
v check for cable bend radius too sharp
v check cable connections are clean
3. Check all hardware components between host and drive are communicating correctly.
4. Check host HBA and components are communicating correctly.
5. If problem remains unresolved, before contacting IBM Technical Support, refer to "Diagnosing a Problem" on
page 10-2 for additional diagnostic procedures.

DR014: Write Protect or WORM Diagnostic

Problem:
A back up application attempted to write data to a write protected or WORM cartridge.
Troubleshooting Step:
Determine whether the cartridge should be write protected or not.
If not, export the cartridge via your back up application and correct the problem by manually changing the write
protect switch on the cartridge.
If the cartridge is correctly set as a "read only" tape, investigate your host application to determine why a write was
attempted.

DR015: Unsupported Format Diagnostic

Problem:
A cartridge that is not a correct format has been loaded into a drive. There are several common scenarios:
1. FMR update cartridge loaded as a data cartridge
2. Cleaning cartridge loaded as a data cartridge
3. Data cartridge loaded as a FMR cartridge
4. Data cartridge loaded as a cleaning cartridge
Troubleshooting Step:
If the cartridge was loaded to the drive via the Library GUI, export the cartridge via the library Operations →
Media → Export function. Import the proper type of cartridge for the desired operation and continue.
If the cartridge was loaded to the drive via a host application, export the cartridge via the host application. Import
the proper type of cartridge for the desired operation and continue.
Chapter 11. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx)
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