E-Mailing Logs; Manually Recovering Tape From Picker; Drive Gears - IBM System Storage TS3310 Setup And Operator Manual

2. Check and reseat, if necessary, all of the cables and terminators connected to
3. Verify that there is no damage to any connector pins.

E-mailing Logs

Logs provide a summary of the current status of the library, and include
configuration settings and information provided in Operator Interventions.
Capture current logs of the library both before and after you perform service. To
e-mail current logs:
1. Ensure that no applications are accessing the library. If a Progress Screen is
2. Capture a current library log. To capture a library log from the Web User
3. When requested by IBM, attach the log to an email message and send it to IBM

Manually Recovering Tape from Picker

1. Manually rotate the picker so you can access the 3 drive gears, as shown in
Figure 10-9. Drive gears
2. Rotate the large gear ( 1 ) in Figure 10-9 with your thumb or finger, in the
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TS3310 Tape Library Setup and Operator Guide
your library.
open, wait until it closes before attempting to generate the logs.
Interface, select Service Library → Capture Log.
Technical Support for further diagnosis.
Figure 10-9
direction shown by the arrow. Continue rotating the gear until the cartridge is
ejected from the picker.
1