Dr044: Tape Alert 4 Media Error; Dr045: Tape Alert 5, 6 - Read/Write Failure; Dr046: Tape Alert 8 - Suspect Data Grade Tape - IBM System Storage TS3310 Setup And Operator Manual

DR044: Tape Alert 4 Media Error

Problem:
The tape cartridge is suspected due to failing tape operations. Data may be at risk based
on the condition of the tape.
This problem may be caused by:
v the specific tape
v the specific drive
v the interaction of the tape and drive
Troubleshooting Steps:
1. Determine the specific cartridge and drive involved in the problem selecting the Details
button.
2. Retry the operation with the same cartridge in the same drive.
3. If the retry attempt fails, copy data to a new cartridge.
4. Restart the current operation using a different cartridge.
5. If the problem remains unresolved, contact Service.
DR045: Tape Alert 5, 6 – Read/Write Failure
Problem:
A drive has detected a problem reading from or writing to a tape.
This problem may be caused by:
v the specific tape
v the specific drive
v the interaction of the tape and drive
Troubleshooting Steps:
1. Determine the specific cartridge and drive involved in the problem selecting the Details
button.
2. Retry the operation with the same cartridge in the same drive.
3. If the retry attempt fails, try the operation to the same cartridge in a different drive.
4. If the cartridge fails in more than one drive, retire the cartridge.
5. It the cartridge tests OK, use a known good cartridge to test the drive by performing
read/write operations from a host, or by using a drive-specific utility. Contact Service
for information on a drive utility for your specific drive type.
6. If the problem persists, gather a drive log afer the next occurrence of a Table Alert 5 or
6. Drive logs are pulled by using the Tools>Drive Operations>Retrieve Drive Log menu
selection from the local operator interface. Contact Service and provide the drive log.
DR046: Tape Alert 8 – Suspect Data Grade Tape
Problem:
A drive has determined that a tape is not data grade and therefore data should not be
written to it.
There can be several possible causes of this problem. Not all of the causes are genuine bad
tapes, but in some cases a cartridge should be retired.
Chapter 11. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx)
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