Dr002: Manually Recover Tape From Source Or Destination Slot; Dr003: Drive Unload Diagnostic; Dr004: Manually Inspect Destination Element; Dr005: Motion Failure Diagnostic (A Library Verify Test) - IBM System Storage TS3310 Setup And Operator Manual

DR002: Manually Recover Tape from Source or Destination
Slot
Problem
The library robot (Picker assembly) has failed during a move media. The cartridge must be manually recovered
before operations should be continued.
Troubleshooting Step:
1. Open the main Access Door(s) and find the cartridge. It may be stranded between the Picker and the source or
destination of the move.
2. Recover the cartridge.
3. Close the doors and wait for the system to complete initialization.
4. Use the Tools → Service → Library → Robot test to verify if the robot is operational.
v If the test fails, refer to "Diagnosing a Problem" on page 10-2.
v If the test passes, Close the Operator Intervention and continue operations and monitor for reoccurrence.

DR003: Drive Unload Diagnostic

Problem:
A tape drive did not unload a cartridge when it should have. Automatic recovery has failed. User intervention
required.
Troubleshooting Steps:
1. Retry drive unload from host backup application.
2. Open the library Access Doors.
3. Push the blue unload button on the front of the drive. Remove the cartridge if it is ejected by the drive.
4. Import the drive into the appropriate logical library.

DR004: Manually Inspect Destination Element

Problem:
The library attempted to put a cartridge in a drive, storage, or the I/O Station. The destination location appears to
be blocked or partially blocked. The library has successfully returned the cartridge to the source location.
Troubleshooting Steps:
1. Identify the coordinate provided in the Details of the ticket.
2. Open the library bulk load doors (Access Doors) and locate the problem location.
3. Inspect it for the presence of unlabeled media, or other contamination or damage that prevented the library
robot from placing the cartridge.

DR005: Motion Failure Diagnostic (a Library Verify Test)

Problem:
The Picker has failed to perform a motion. The detected failure is likely to be a genuine hardware failure.
Chapter 11. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx)
11-35