T086: Inaccessible Tape Cartridge; Diagnostic Resolutions; Dr001: Manually Recover Tape From Picker - IBM System Storage TS3310 Setup And Operator Manual

T086: Inaccessible tape cartridge

Description
Detection Scenario
Root Causes
Possible CRU Replacements
Resolution

Diagnostic Resolutions

Diagnostic Resolutions are accessed via wizard screens on the Operator Panel.
When an Operator Intervention occurs, a diagnostic resolution wizard is available
to help you resolve the problem.

DR001: Manually Recover Tape from Picker

Problem:
The library has a cartridge in the Picker but cannot recover without user intervention to remove the cartridge.
Troubleshooting Steps:
1. Open the library main Access Doors.
2. Rotate the Picker by hand so that the opening faces the drives.
3. Use the gear thumb wheel on the right side of the Picker base closest to you to manually drive the cartridge out
of the Picker towards the tape drives.
4. Close the library main Access Doors once the cartridge has been removed. Wait for the library to initialize.
5. Import the cartridge to the appropriate logical library via the host application.
6. Continue operations.
If there is no cartridge in the Picker when you investigate, it is likely that the cartridge present sensor in the Picker
is malfunctioning.
Before contacting IBM Technical Support, refer to "Diagnosing a Problem" on page 10-2 for additional diagnostic
procedures.
11-34
TS3310 Tape Library Setup and Operator Guide
In library configurations of 23U or more, the two storage
slots in the top row of the right side of the library
(columns 4 and 5) become inaccessible to the library
robot. When the vertical stack of library modules
becomes 23U or higher, the robot is no longer adequately
supported by the y-racks to get and put tape cartridges
from these two specific storage slots. All other storage
slots in the library remain accessible. This ticket is
produced when a user manually inserts a cartridge into
one of these slots and the library detects the cartridge
during inventory. The library itself will not load a tape
into one of these slots via host or operator panel
commands. The slots themselves will not be presented as
usable in library partitions. Although the library can not
reliably get and put tapes from these storage locations,
the library can still discover bar code labeled cartridges
in these slots during normal inventory operations.
In libraries of 23U or greater, the library discovers a bar
code labeled cartridge in one of the two top slots in
column 4 or 5 during inventory.
A user manually places a cartridge in one of the top two
slots of column 4 or 5 in a library that is at least 23U or
greater.
Cartridge
Perform "DR050 Remove Cartridge from Invalid
Location" on page 11-49.