Suzuki SY413 Service Manual page 2591

1. CUSTOMER COMPLAINT ANALYSIS
Record details of the problem (failure, complaint) and how it occurred as described by the customer.
For this purpose, use of such a questionnaire form as shown below will facilitate collecting information to the
point required for proper analysis and diagnosis.
User name:
Date of issue:
Difficult Starting
No cranking
No 1st explosion but not complete
Poor starting at (cold/warm/always) :
Time before start
Other
Poor Idling
Poor fast idle
Abnormal idling (
Unstable
Hunting ( r/min. to
Other
OTHERS:
VEHICLE/ENVIRONMENTAL CONDITION WHEN PROBLEM OCCURS
Weather fair/cloudy/rain/snow/always/other
Temperature hot/warm/cool/cold/(
Frequency always/sometimes (
Road urban/suburb/highway/mountainous (uphill/downhill)/tarmacadam/gravel/other
Engine cold/warming up phase/warmed up/always/other at starting/immediately after start/racing
without load
Vehicle during driving: constant speed/accelerating/decelerating/right hand corner/left hand
corner/when shifting/other
speed when problem occurs (
shift lever position (
always ON/sometimes ON/not on
Diagnostic trouble code indicated/not indicated
Diagnostic trouble code recorded
NOTE:
The above form is a standard sample. It should be modified according to conditions characteristic
of each market.
CUSTOMER QUESTIONNAIRE (ENGINE)
Model:
Date Reg.
DISCRETION OF PROBLEM
:
:
:
r/min.) :
:
r/min.) :
Environmental Condition
) 5C/always
times/
Vehicle Condition
MALFUNCTION INDICATOR LAMP FUNCTION
ENGINE (ENGINE WITHOUT WU TWC) 6-15
VIN:
Date of problem:
Poor Driveability
Hesitation on acceleration
Back fire/After fire
Lose of power
Black smoke
Abnormal knocking
Other
Engine Stall when . . .
Immediately after start
Accel. pedal is depressed
Accel. pedal is released
Engine stalls but possible to restart :
Other
day, month)/only once
km/h)
)
Mileage:
:
:
:
:
:
:
:
: